Gopha: Troubleshooting / Help

Having problems with your Gopha app? Try these troubleshooting steps.

Remove Content from Gopha

You can archive content in the app by touching the cross icon to the left of any content item on the home screen, then select OK.

You can access your archived content by opening the slide-in menu and choosing Archive.

You can recover archived content by opening it from the archive.

Windows Phone / Other Devices

While we don’t have a native Windows Phone app, we have developed a mobile-optimised web version for other mobile devices.

Contact your profile administrator for your web link, and follow these instructions:

To pin a website on your Windows Phone:

  • Open the website you want to pin
  • Tap More icon, then tap Pin to Start

Your will be able to access all of your profile’s information, however you won’t be able to receive notifications.

Other Issues

If your issue is not covered above, try each of the following until your issue is resolved.

Update your app to the latest version

iPhone / iPad iOS 7.x – 8.x

  1. From your mobile device go to the App Store
  2. Touch the UPDATES button in the bottom right
  3. If Gopha is in the listings (you may need to scroll), touch the UPDATE button to the right of Gopha (if it isn’t listed, you’re up to date)

Android / Tablet

  1. From your mobile device go to the Play Store
  2. Open the menu (Either slide right or touch the hamburger menu icon)
  3. Go to My Apps
  4. If Gopha is in the listings (you may need to scroll), touch Gopha (if it isn’t listed, you’re up to date)
  5. Touch the UPDATE button
  6. Touch ACCEPT if prompted

Clear Data

iPhone / iPad iOS 7.x – 8.x

  1. From your mobile device go to Gopha
  2. Open the menu (Either slide right or touch the hamburger menu icon)
  3. Touch SETTINGS
  4. Touch CLEAR DATA
  5. Touch the CLEAR ALL button
  6. Touch the DONE button

Android / Tablet

  1. From your mobile device go to Gopha
  2. Open the menu (Either slide right or touch the hamburger menu icon)
  3. Touch SETTINGS
  4. Touch CLEAR DATA
  5. Touch the OK button

Touch SETTINGS or touch your BACK BUTTON

Delete and Re-install Gopha

iPhone / iPad iOS 7.x – 8.x

  1. From your mobile device, find the Gopha icon
  2. Touch and hold the Gopha icon until the icon vibrates
  3. Touch the cross in the top-left corner of the icon
  4. Touch DELETE
  5. Follow the instructions on the Download page

Android / Tablet

  1. Go to your device’s SETTINGS menu
  2. Go to Apps or Application manager (this may differ depending on your device)
  3. Find and touch Gopha
  4. Touch UNINSTALL
  5. Follow the instructions on the Download page

Reset Notification Settings (iPhone/iPad)

If you are not receiving notifications, or you accidentally chose not to receive them when you installed the app, you can reset your Gopha notifications by following these instructions from Apple.

Issues installing from the App Store (iPhone/iPad)

Due to content being published by external parties, Apple restricts our app to the 17+ age category. This can cause the Get / Install button to be disabled. You can temporarily change your restrictions (Settings > General > Restrictions) long enough to download the app, and change them back.

Contact Gopha

If your issue is still not resolved, please Contact Us with a detailed description of the issue.